how2apply

Bilingual Call Centre Agent (Afrikaans/English) – Experienced

How2Apply Talent Network

Pretoria West, Gauteng

Full-time

Posted 1 hour ago

Full-time Customer Service & Call Centre

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Job Description

Headset on, systems open: this banking service centre in Pretoria West needs agents who stay patient on the hundredth call. This is a good step for someone who wants proper routine and a manager who notices good work.

You'll report in Pretoria West. Relocation is not covered for this one. Start is planned for the beginning of next month.

What your day looks like

Process address changes, refunds and cancellations on the billing system.
Log every interaction and outcome in the CRM before taking the next call.
Follow up on open tickets and phone customers back when promised.
Escalate complex complaints to a team leader with clear case notes.
Troubleshoot routers, fibre connections and app logins step by step.

You'll need

Basic computer skills: Windows, email and working across a few screens
No criminal record, as most clients run a background check
Clear, neutral spoken English and good typing speed (around 30 wpm)
Open to rotating shifts, including nights and weekends for offshore campaigns
You stay calm when a caller is angry
Able to pass a voice and accent assessment

Nice if you have

A Customer Service NQF Level 2 or 4 learnership certificate
Previous contact centre or retail customer service experience

On offer

Medical aid option after probation
Paid training for 2 to 4 weeks before you go live
Clear promotion path to team leader or quality assessor
Company transport home after night shifts

Applying, step by step

Make sure the role, the hours and working in Pretoria West really suit you before you apply.
Have the following on hand (clear photos on your phone are fine at first): a CV with a working cellphone number and email address plus proof of residence for the background check.
Use the form on this page. It takes about two minutes and you don't need to upload anything yet.
Watch for a call or WhatsApp from How2Apply over the next 9 working days.

Your application joins the How2Apply talent pool for this role, and we put shortlisted people forward to employers hiring in and around Pretoria West.

How2Apply never charges you to apply, for training, for uniforms or for a "placement fee". If anyone asks you for money, it is a scam.

Tips to get shortlisted

Put any shift work (retail, restaurant, security) on your CV; recruiters want proof you turn up for rotating hours.
Take the online assessment in a quiet room with a headset; most BPOs screen out candidates on background noise.