Customer Service Clerk (Courier Depot)

This furniture retail branch in Tembisa needs someone friendly who can fix account problems while the queue moves. Expect to be trusted with real work from your first week.

You'll be based at a furniture retail branch in Tembisa. Living nearby, or on a taxi route to it, really helps. Weekend work is on a roster, so you won't be on every weekend.

• Upsell contract upgrades, accessories or cover when it fits the customer.
• Update customer details and file signed forms for audit.
• Call customers when repairs or orders are ready to collect.
• Book repairs and warranty claims and give customers a reference number.
• Log complaints and pass them to the store or branch manager.
• Track parcels, reissue waybills and arrange redelivery at the counter.
• Take payments, balance your till and bank cash at close.

• You can stay polite with a long queue watching
• Presentable and approachable with all kinds of customers
• Accurate with cash and paperwork
• Matric (Grade 12) certificate
• Good on a computer and point-of-sale system
• Retail or customer service experience of at least a year

• RICA and cellular product knowledge
• A Customer Service NQF certificate

• Staff discount on products
• Product training and certifications paid for
• Fixed roster published two weeks ahead

• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.
• Dress as if you already work the counter when you drop off a CV or go for the interview.