Customer Service Clerk (Courier Depot)

You'll help walk-in customers at a mall cellular store in Umlazi, face to face, all day. This role rewards consistency more than flash.

The site is in Umlazi; early starts mean public transport timing matters, so check your route before applying. There's a probation period of three months before the contract is confirmed.

• Update customer details and file signed forms for audit.
• Log complaints and pass them to the store or branch manager.
• Track parcels, reissue waybills and arrange redelivery at the counter.
• Call customers when repairs or orders are ready to collect.
• Do SIM swaps and RICA registrations with proper ID checks.
• Book repairs and warranty claims and give customers a reference number.

• Retail or customer service experience of at least a year
• Accurate with cash and paperwork
• Retail hours, including Saturdays, Sundays and month-end
• Good on a computer and point-of-sale system
• You can stay polite with a long queue watching

• A Customer Service NQF certificate
• RICA and cellular product knowledge

• Product training and certifications paid for
• Fixed roster published two weeks ahead
• Staff discount on products
• Monthly sales incentive on upgrades and add-ons

• Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.
• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.