Customer Service Consultant (Cellular Store) – Entry Level

Customers bring their problems to your counter at an insurance branch in Benoni, and leave with answers. People who do well here are steady, honest and not scared to ask when something is unclear.

This post is Benoni-based, with most of your time spent at an insurance branch.

• Process returns, exchanges and credit notes under the Consumer Protection Act.
• Update customer details and file signed forms for audit.
• Log complaints and pass them to the store or branch manager.
• Book repairs and warranty claims and give customers a reference number.
• Greet customers, find out what they need and manage the queue ticket system.
• Do SIM swaps and RICA registrations with proper ID checks.

• Good on a computer and point-of-sale system
• Retail hours, including Saturdays, Sundays and month-end
• Presentable and approachable with all kinds of customers
• Accurate with cash and paperwork

• Speaking the main local language of your area
• RICA and cellular product knowledge
• A Customer Service NQF certificate

• Monthly sales incentive on upgrades and add-ons
• Staff discount on products
• Product training and certifications paid for

• Dress as if you already work the counter when you drop off a CV or go for the interview.
• Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.