Customer Service Consultant (Cellular Store)

If you like people and hate long queues, this mall cellular store in Benoni suits you. Good for someone who wants to build a solid track record they can put on their CV.

This post is in Benoni (Gauteng). Please only apply if you can travel there daily.

• Do SIM swaps and RICA registrations with proper ID checks.
• Log complaints and pass them to the store or branch manager.
• Greet customers, find out what they need and manage the queue ticket system.
• Book repairs and warranty claims and give customers a reference number.
• Call customers when repairs or orders are ready to collect.
• Take payments, balance your till and bank cash at close.
• Track parcels, reissue waybills and arrange redelivery at the counter.

• You can stay polite with a long queue watching
• Presentable and approachable with all kinds of customers
• Matric (Grade 12) certificate
• Retail hours, including Saturdays, Sundays and month-end
• Retail or customer service experience of at least a year
• Accurate with cash and paperwork

• Staff discount on products
• Product training and certifications paid for
• Monthly sales incentive on upgrades and add-ons

• Dress as if you already work the counter when you drop off a CV or go for the interview.
• Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.