Front-of-House Service Consultant (Clinic)

If you like people and hate long queues, this mall cellular store in Germiston suits you. If you learn fast and don't mind being shown things twice, you'll settle in within a few weeks.

The work is in Germiston, Gauteng, so you'll need a reliable way to get there every day.

• Upsell contract upgrades, accessories or cover when it fits the customer.
• Take payments, balance your till and bank cash at close.
• Update customer details and file signed forms for audit.
• Log complaints and pass them to the store or branch manager.
• Book repairs and warranty claims and give customers a reference number.
• Track parcels, reissue waybills and arrange redelivery at the counter.
• Process returns, exchanges and credit notes under the Consumer Protection Act.

• Matric (Grade 12) certificate
• Retail hours, including Saturdays, Sundays and month-end
• Retail or customer service experience of at least a year
• Good on a computer and point-of-sale system
• Accurate with cash and paperwork
• Presentable and approachable with all kinds of customers

• RICA and cellular product knowledge
• A Customer Service NQF certificate

• Fixed roster published two weeks ahead
• Product training and certifications paid for
• Monthly sales incentive on upgrades and add-ons

• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.
• Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.