Customer Service Consultant (Cellular Store) – Experienced

This insurance branch in Boksburg needs someone friendly who can fix account problems while the queue moves. It suits someone who likes knowing exactly what a good day's work looks like.

The site is in Boksburg; early starts mean public transport timing matters, so check your route before applying. Overtime comes up in peak season and is paid.

• Take payments, balance your till and bank cash at close.
• Update customer details and file signed forms for audit.
• Process returns, exchanges and credit notes under the Consumer Protection Act.
• Log complaints and pass them to the store or branch manager.
• Greet customers, find out what they need and manage the queue ticket system.
• Track parcels, reissue waybills and arrange redelivery at the counter.

• Retail or customer service experience of at least a year
• Good on a computer and point-of-sale system
• Retail hours, including Saturdays, Sundays and month-end
• Presentable and approachable with all kinds of customers
• You can stay polite with a long queue watching

• A Customer Service NQF certificate
• Speaking the main local language of your area
• Medical scheme or insurance product knowledge

• Product training and certifications paid for
• Staff discount on products
• Fixed roster published two weeks ahead
• Monthly sales incentive on upgrades and add-ons

• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.
• Dress as if you already work the counter when you drop off a CV or go for the interview.