Customer Service Consultant (Cellular Store)

This courier depot counter in Brackenfell needs someone friendly who can fix account problems while the queue moves. If you turn up on time and finish what you start, you'll fit in quickly.

This post is Brackenfell-based, with most of your time spent at a courier depot counter. Hours are mostly Monday to Friday, with the odd Saturday in busy months.

• Take payments, balance your till and bank cash at close.
• Track parcels, reissue waybills and arrange redelivery at the counter.
• Call customers when repairs or orders are ready to collect.
• Do SIM swaps and RICA registrations with proper ID checks.
• Log complaints and pass them to the store or branch manager.
• Process returns, exchanges and credit notes under the Consumer Protection Act.

• Retail or customer service experience of at least a year
• Good on a computer and point-of-sale system
• Matric (Grade 12) certificate
• You can stay polite with a long queue watching
• Retail hours, including Saturdays, Sundays and month-end
• Presentable and approachable with all kinds of customers

• A Customer Service NQF certificate
• RICA and cellular product knowledge
• Speaking the main local language of your area

• Product training and certifications paid for
• Monthly sales incentive on upgrades and add-ons
• Staff discount on products

• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.
• Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.