Customer Service Consultant (Cellular Store) – Permanent

If you like people and hate long queues, this private clinic front desk in Burgersfort suits you. You'll work with a small crew, so being easy to work with matters as much as skill.

You'll be based at a private clinic front desk in Burgersfort. Living nearby, or on a taxi route to it, really helps. Most weeks are 45 hours, in line with the BCEA.

• Log complaints and pass them to the store or branch manager.
• Process returns, exchanges and credit notes under the Consumer Protection Act.
• Call customers when repairs or orders are ready to collect.
• Upsell contract upgrades, accessories or cover when it fits the customer.
• Track parcels, reissue waybills and arrange redelivery at the counter.
• Take payments, balance your till and bank cash at close.

• You can stay polite with a long queue watching
• Retail or customer service experience of at least a year
• Accurate with cash and paperwork
• Retail hours, including Saturdays, Sundays and month-end
• Presentable and approachable with all kinds of customers

• RICA and cellular product knowledge
• Speaking the main local language of your area

• Fixed roster published two weeks ahead
• Product training and certifications paid for
• Staff discount on products

• Dress as if you already work the counter when you drop off a CV or go for the interview.
• Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.