Customer Service Consultant (Cellular Store) – Experienced

If you like people and hate long queues, this private clinic front desk in eMalahleni suits you. This role rewards consistency more than flash.

The work is in eMalahleni, Mpumalanga, so you'll need a reliable way to get there every day.

• Log complaints and pass them to the store or branch manager.
• Track parcels, reissue waybills and arrange redelivery at the counter.
• Update customer details and file signed forms for audit.
• Take payments, balance your till and bank cash at close.
• Process returns, exchanges and credit notes under the Consumer Protection Act.
• Book repairs and warranty claims and give customers a reference number.
• Upsell contract upgrades, accessories or cover when it fits the customer.

• You can stay polite with a long queue watching
• Presentable and approachable with all kinds of customers
• Accurate with cash and paperwork
• Retail or customer service experience of at least a year
• Good on a computer and point-of-sale system
• Matric (Grade 12) certificate

• A Customer Service NQF certificate
• Speaking the main local language of your area
• RICA and cellular product knowledge

• Fixed roster published two weeks ahead
• Product training and certifications paid for
• Monthly sales incentive on upgrades and add-ons
• Staff discount on products

• Dress as if you already work the counter when you drop off a CV or go for the interview.
• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.