Customer Service Consultant (Cellular Store)

If you like people and hate long queues, this insurance branch in Mbombela suits you. If you learn fast and don't mind being shown things twice, you'll settle in within a few weeks.

This post is in Mbombela (Mpumalanga). Please only apply if you can travel there daily. Start date: as soon as possible for the right person.

• Log complaints and pass them to the store or branch manager.
• Track parcels, reissue waybills and arrange redelivery at the counter.
• Take payments, balance your till and bank cash at close.
• Do SIM swaps and RICA registrations with proper ID checks.
• Update customer details and file signed forms for audit.
• Process returns, exchanges and credit notes under the Consumer Protection Act.

• Accurate with cash and paperwork
• Matric (Grade 12) certificate
• You can stay polite with a long queue watching
• Retail hours, including Saturdays, Sundays and month-end

• A Customer Service NQF certificate
• Medical scheme or insurance product knowledge
• RICA and cellular product knowledge

• Product training and certifications paid for
• Staff discount on products
• Fixed roster published two weeks ahead
• Monthly sales incentive on upgrades and add-ons

• Dress as if you already work the counter when you drop off a CV or go for the interview.
• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.