Customer Service Consultant (Cellular Store)

You'll help walk-in customers at a courier depot counter in Polokwane, face to face, all day. People who do well here are steady, honest and not scared to ask when something is unclear.

Location: Polokwane, Limpopo. Applicants who already live in the area get looked at first.

• Book repairs and warranty claims and give customers a reference number.
• Take payments, balance your till and bank cash at close.
• Log complaints and pass them to the store or branch manager.
• Track parcels, reissue waybills and arrange redelivery at the counter.
• Update customer details and file signed forms for audit.
• Process returns, exchanges and credit notes under the Consumer Protection Act.
• Upsell contract upgrades, accessories or cover when it fits the customer.

• Matric (Grade 12) certificate
• Retail or customer service experience of at least a year
• Accurate with cash and paperwork
• Presentable and approachable with all kinds of customers
• You can stay polite with a long queue watching
• Good on a computer and point-of-sale system

• A Customer Service NQF certificate
• Medical scheme or insurance product knowledge

• Fixed roster published two weeks ahead
• Monthly sales incentive on upgrades and add-ons
• Staff discount on products
• Product training and certifications paid for

• Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.
• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.