Customer Service Consultant (Cellular Store) – Immediate Start

If you like people and hate long queues, this mall cellular store in Somerset West suits you. It suits someone who likes knowing exactly what a good day's work looks like.

You'll report in Somerset West. Relocation is not covered for this one. You'll start with a short induction before working on your own.

• Greet customers, find out what they need and manage the queue ticket system.
• Book repairs and warranty claims and give customers a reference number.
• Track parcels, reissue waybills and arrange redelivery at the counter.
• Do SIM swaps and RICA registrations with proper ID checks.
• Take payments, balance your till and bank cash at close.
• Process returns, exchanges and credit notes under the Consumer Protection Act.

• Retail or customer service experience of at least a year
• You can stay polite with a long queue watching
• Good on a computer and point-of-sale system
• Matric (Grade 12) certificate
• Presentable and approachable with all kinds of customers

• A Customer Service NQF certificate
• RICA and cellular product knowledge
• Medical scheme or insurance product knowledge

• Product training and certifications paid for
• Staff discount on products
• Monthly sales incentive on upgrades and add-ons
• Fixed roster published two weeks ahead

• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.
• Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.