Customer Service Consultant (Cellular Store)

This courier depot counter in Soweto needs someone friendly who can fix account problems while the queue moves. It suits someone who likes knowing exactly what a good day's work looks like.

This post is in Soweto (Gauteng). Please only apply if you can travel there daily. Shifts rotate, so you'll need to be flexible about days and nights.

• Greet customers, find out what they need and manage the queue ticket system.
• Log complaints and pass them to the store or branch manager.
• Do SIM swaps and RICA registrations with proper ID checks.
• Book repairs and warranty claims and give customers a reference number.
• Upsell contract upgrades, accessories or cover when it fits the customer.
• Track parcels, reissue waybills and arrange redelivery at the counter.

• Good on a computer and point-of-sale system
• Retail hours, including Saturdays, Sundays and month-end
• Presentable and approachable with all kinds of customers
• Matric (Grade 12) certificate
• Retail or customer service experience of at least a year
• Accurate with cash and paperwork

• RICA and cellular product knowledge
• A Customer Service NQF certificate
• Speaking the main local language of your area

• Monthly sales incentive on upgrades and add-ons
• Fixed roster published two weeks ahead
• Product training and certifications paid for
• Staff discount on products

• Dress as if you already work the counter when you drop off a CV or go for the interview.
• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.