Customer Service Consultant (Cellular Store)

Customers bring their problems to your counter at an insurance branch in Umlazi, and leave with answers. Good for someone who wants to build a solid track record they can put on their CV.

You'll be based at an insurance branch in Umlazi. Living nearby, or on a taxi route to it, really helps.

• Book repairs and warranty claims and give customers a reference number.
• Log complaints and pass them to the store or branch manager.
• Process returns, exchanges and credit notes under the Consumer Protection Act.
• Do SIM swaps and RICA registrations with proper ID checks.
• Take payments, balance your till and bank cash at close.
• Track parcels, reissue waybills and arrange redelivery at the counter.
• Greet customers, find out what they need and manage the queue ticket system.

• Matric (Grade 12) certificate
• Retail hours, including Saturdays, Sundays and month-end
• Good on a computer and point-of-sale system
• Accurate with cash and paperwork

• Speaking the main local language of your area
• Medical scheme or insurance product knowledge
• RICA and cellular product knowledge

• Product training and certifications paid for
• Fixed roster published two weeks ahead
• Monthly sales incentive on upgrades and add-ons

• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.
• Dress as if you already work the counter when you drop off a CV or go for the interview.