Debt Collector (Legal Book)

Hit your collection targets at this microlender call centre in Richards Bay and your commission shows it. You'll work with a small crew, so being easy to work with matters as much as skill.

This post is Richards Bay-based, with most of your time spent at a microlender call centre. Weekend work is on a roster, so you won't be on every weekend.

• Negotiate payment arrangements and set up DebiCheck mandates.
• Dial through your arrears book on the auto-dialler and confirm the debtor's identity.
• Report daily on rands collected, contacts made and arrangements set.
• Hand accounts over for legal action once internal steps are exhausted.
• Update debtor contact details from tracing searches.
• Track broken promises-to-pay and follow up within 48 hours.
• Record reasons for non-payment so the credit team can adjust policy.

• You keep your tone respectful even when the debtor is not
• At least 6 months in collections, sales or a call centre
• Good with numbers, dates and payment calculations
• Target-driven and comfortable with commission
• Clear credit and criminal record
• Matric

• A second South African language
• Experience on a collections system such as Debtmaster or a dialler platform

• Structured weekday hours with only occasional Saturdays
• Council for Debt Collectors registration paid for you
• Monthly incentives for the top three collectors
• Uncapped monthly commission on collected rands

• If you are already registered with the Council for Debt Collectors, put your registration number near the top of your CV.
• Interviewers often role-play a difficult debtor; stay polite, get a date and an amount, and close the call.