Debt Collector (Legal Book)

Collections at a municipal accounts office in Benoni is about firm, fair conversations and steady numbers. It's a practical job: you'll see what you got done before you go home.

This post is Benoni-based, with most of your time spent at a municipal accounts office.

• Hand accounts over for legal action once internal steps are exhausted.
• Report daily on rands collected, contacts made and arrangements set.
• Send written arrangements by SMS or email straight after each call.
• Dial through your arrears book on the auto-dialler and confirm the debtor's identity.
• Update debtor contact details from tracing searches.

• Target-driven and comfortable with commission
• You keep your tone respectful even when the debtor is not
• Clear credit and criminal record
• Good with numbers, dates and payment calculations
• Registered, or willing to register, with the Council for Debt Collectors

• A second South African language
• Knowledge of the NCA and prescription rules
• Experience on a collections system such as Debtmaster or a dialler platform

• Structured weekday hours with only occasional Saturdays
• Uncapped monthly commission on collected rands
• Council for Debt Collectors registration paid for you
• Monthly incentives for the top three collectors

• Show your collection results as numbers (for example "collected R420 000 a month against a R350 000 target").
• Interviewers often role-play a difficult debtor; stay polite, get a date and an amount, and close the call.