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Desktop Support Technician (Second Line)

How2Apply Talent Network

Durban Central, KwaZulu-Natal

Full-time

Posted 1 hour ago

Full-time IT & Software

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Job Description

A hospital group in Durban Central needs a calm tech who can help frustrated users get back to work. This is a good step for someone who wants proper routine and a manager who notices good work.

This post is Durban Central-based, with most of your time spent at a hospital group. Weekend work is on a roster, so you won't be on every weekend.

What your day looks like

Log, prioritise and update tickets on the service desk system
Troubleshoot Outlook, Teams and OneDrive problems for users
Reset passwords and unlock accounts in Active Directory and Entra ID
Connect users remotely with a remote support tool to fix issues
Replace faulty hardware and log warranty claims with suppliers

You'll need

Able to log clear, complete ticket notes
Basic networking: IP addresses, DNS, DHCP and Wi-Fi
Patient and friendly with non-technical users
Matric plus an IT qualification, such as CompTIA A+ or an IT diploma
Code B driver's licence and own car for field posts

What you get

Company laptop and cellphone
Clear path to second-line and systems roles
Paid certification exams after probation
Standby pay for after-hours cover

How to apply for this job

Make sure the role, the hours and working in Durban Central really suit you before you apply.
Keep copies of these ready to send: IT certificates, including A+ or N+ if you have them plus copy of your driver's licence for field posts.
Use the form on this page. It takes about two minutes and you don't need to upload anything yet.
Keep your phone on. Shortlisted applicants are contacted by call, SMS or WhatsApp within 10 working days.

How2Apply recruits for this position on behalf of hiring employers around Durban Central; applications go into our talent pool and shortlisted candidates are introduced directly.

How2Apply never charges you to apply, for training, for uniforms or for a "placement fee". If anyone asks you for money, it is a scam.

How to stand out

List your certifications right under your name; A+ and ITIL are common keyword filters.
Describe the size of the environment you supported, such as "400 users across 6 branches".