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Desktop Support Technician (Second Line)

How2Apply Talent Network

Kathu, Northern Cape

Full-time

Posted 3 hours ago

Full-time IT & Software

R10 250 – R18 750/month

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Job Description

A corporate head office in Kathu needs a calm tech who can help frustrated users get back to work. You'll work with a small crew, so being easy to work with matters as much as skill.

Location: Kathu, Northern Cape. Applicants who already live in the area get looked at first. Hours are mostly Monday to Friday, with the odd Saturday in busy months.

The work, day to day

Write short how-to guides for common user problems
Keep the asset register up to date when equipment moves
Reset passwords and unlock accounts in Active Directory and Entra ID
Visit branches or sites to fix issues that need hands on the machine
Escalate network and server faults to second or third line with good notes
Install and configure printers, scanners and docking stations
Image, set up and hand over new laptops and desktops

What you need

Code B driver's licence and own car for field posts
Basic networking: IP addresses, DNS, DHCP and Wi-Fi
At least 1 year of help desk or desktop support (not needed for intern posts)
Working knowledge of Windows 10 and 11 and Microsoft 365
Patient and friendly with non-technical users
Matric plus an IT qualification, such as CompTIA A+ or an IT diploma

On offer

Company laptop and cellphone
Travel allowance for field technicians
Clear path to second-line and systems roles

How to apply for this job

Make sure the role, the hours and working in Kathu really suit you before you apply.
Have the following on hand (clear photos on your phone are fine at first): copy of your driver's licence for field posts plus certified matric certificate and ID copy.
Send your details with the form below. Add one or two lines about similar work you've done.
If you're shortlisted you'll hear from us within 9 working days, usually by phone.

How2Apply recruits for this position on behalf of hiring employers around Kathu; applications go into our talent pool and shortlisted candidates are introduced directly.

How2Apply never charges you to apply, for training, for uniforms or for a "placement fee". If anyone asks you for money, it is a scam.

Before you hit apply

Describe the size of the environment you supported, such as "400 users across 6 branches".
List your certifications right under your name; A+ and ITIL are common keyword filters.