End-User Computing Technician

You'll be the person who fixes it when laptops, printers and logins break at a corporate head office in Ballito. Someone who likes a bit of variety, but also likes doing things the right way, will enjoy this.

Location: Ballito, KwaZulu-Natal. Applicants who already live in the area get looked at first.

• Replace faulty hardware and log warranty claims with suppliers
• Reset passwords and unlock accounts in Active Directory and Entra ID
• Troubleshoot Outlook, Teams and OneDrive problems for users
• Log, prioritise and update tickets on the service desk system
• Escalate network and server faults to second or third line with good notes
• Visit branches or sites to fix issues that need hands on the machine

• At least 1 year of help desk or desktop support (not needed for intern posts)
• Matric plus an IT qualification, such as CompTIA A+ or an IT diploma
• Basic networking: IP addresses, DNS, DHCP and Wi-Fi
• Able to log clear, complete ticket notes

• Company laptop and cellphone
• Standby pay for after-hours cover
• Travel allowance for field technicians

• Describe the size of the environment you supported, such as "400 users across 6 branches".
• Be ready for a practical test on a real laptop or a phone troubleshooting role-play.