End-User Computing Technician

Get hands-on support experience at a managed IT services provider in Fourways, from password resets to new laptop builds. It's the kind of job where doing the basics well every day gets you noticed.

This post is Fourways-based, with most of your time spent at a managed IT services provider.

• Connect users remotely with a remote support tool to fix issues
• Keep the asset register up to date when equipment moves
• Visit branches or sites to fix issues that need hands on the machine
• Image, set up and hand over new laptops and desktops
• Write short how-to guides for common user problems
• Escalate network and server faults to second or third line with good notes
• Troubleshoot Outlook, Teams and OneDrive problems for users

• Able to log clear, complete ticket notes
• Working knowledge of Windows 10 and 11 and Microsoft 365
• Matric plus an IT qualification, such as CompTIA A+ or an IT diploma
• Code B driver's licence and own car for field posts

• Experience with Intune or SCCM for device management
• Experience supporting point-of-sale or medical devices

• Clear path to second-line and systems roles
• Company laptop and cellphone
• Travel allowance for field technicians
• Standby pay for after-hours cover

• Be ready for a practical test on a real laptop or a phone troubleshooting role-play.
• Describe the size of the environment you supported, such as "400 users across 6 branches".