Front-of-House Service Consultant (Clinic)

If you like people and hate long queues, this mall cellular store in Burgersfort suits you. People who do well here are steady, honest and not scared to ask when something is unclear.

You'll be based at a mall cellular store in Burgersfort. Living nearby, or on a taxi route to it, really helps. Most weeks are 45 hours, in line with the BCEA.

• Greet customers, find out what they need and manage the queue ticket system.
• Do SIM swaps and RICA registrations with proper ID checks.
• Book repairs and warranty claims and give customers a reference number.
• Process returns, exchanges and credit notes under the Consumer Protection Act.
• Track parcels, reissue waybills and arrange redelivery at the counter.
• Log complaints and pass them to the store or branch manager.

• Retail or customer service experience of at least a year
• Matric (Grade 12) certificate
• You can stay polite with a long queue watching
• Retail hours, including Saturdays, Sundays and month-end

• Speaking the main local language of your area
• A Customer Service NQF certificate

• Staff discount on products
• Fixed roster published two weeks ahead
• Product training and certifications paid for
• Monthly sales incentive on upgrades and add-ons

• Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.
• Dress as if you already work the counter when you drop off a CV or go for the interview.