Branch Service Consultant (Insurance Walk-In)

This department store service desk in Burgersfort needs someone friendly who can fix account problems while the queue moves. If you turn up on time and finish what you start, you'll fit in quickly.

You'll be based at a department store service desk in Burgersfort. Living nearby, or on a taxi route to it, really helps.

• Track parcels, reissue waybills and arrange redelivery at the counter.
• Log complaints and pass them to the store or branch manager.
• Do SIM swaps and RICA registrations with proper ID checks.
• Greet customers, find out what they need and manage the queue ticket system.
• Upsell contract upgrades, accessories or cover when it fits the customer.

• Matric (Grade 12) certificate
• Accurate with cash and paperwork
• Retail hours, including Saturdays, Sundays and month-end
• Presentable and approachable with all kinds of customers
• Good on a computer and point-of-sale system

• A Customer Service NQF certificate
• Medical scheme or insurance product knowledge

• Staff discount on products
• Fixed roster published two weeks ahead
• Product training and certifications paid for
• Monthly sales incentive on upgrades and add-ons

• Dress as if you already work the counter when you drop off a CV or go for the interview.
• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.