Front-of-House Service Consultant (Clinic)

If you like people and hate long queues, this department store service desk in Coega suits you. If you turn up on time and finish what you start, you'll fit in quickly.

Home base is a department store service desk on the Coega side of Eastern Cape. Most weeks are 45 hours, in line with the BCEA.

• Call customers when repairs or orders are ready to collect.
• Greet customers, find out what they need and manage the queue ticket system.
• Update customer details and file signed forms for audit.
• Track parcels, reissue waybills and arrange redelivery at the counter.
• Take payments, balance your till and bank cash at close.
• Book repairs and warranty claims and give customers a reference number.

• Presentable and approachable with all kinds of customers
• You can stay polite with a long queue watching
• Good on a computer and point-of-sale system
• Matric (Grade 12) certificate
• Retail hours, including Saturdays, Sundays and month-end
• Retail or customer service experience of at least a year

• Speaking the main local language of your area
• RICA and cellular product knowledge
• A Customer Service NQF certificate

• Fixed roster published two weeks ahead
• Product training and certifications paid for
• Monthly sales incentive on upgrades and add-ons

• Dress as if you already work the counter when you drop off a CV or go for the interview.
• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.