Front-of-House Service Consultant (Clinic)

You'll help walk-in customers at a furniture retail branch in George, face to face, all day. If you turn up on time and finish what you start, you'll fit in quickly.

This post is George-based, with most of your time spent at a furniture retail branch. The first two weeks are spent shadowing someone experienced.

• Process returns, exchanges and credit notes under the Consumer Protection Act.
• Track parcels, reissue waybills and arrange redelivery at the counter.
• Log complaints and pass them to the store or branch manager.
• Upsell contract upgrades, accessories or cover when it fits the customer.
• Greet customers, find out what they need and manage the queue ticket system.
• Call customers when repairs or orders are ready to collect.

• Retail or customer service experience of at least a year
• Good on a computer and point-of-sale system
• Matric (Grade 12) certificate
• Retail hours, including Saturdays, Sundays and month-end

• RICA and cellular product knowledge
• Medical scheme or insurance product knowledge
• A Customer Service NQF certificate

• Monthly sales incentive on upgrades and add-ons
• Product training and certifications paid for
• Staff discount on products

• Dress as if you already work the counter when you drop off a CV or go for the interview.
• Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.