Front-of-House Service Consultant (Clinic)

This department store service desk in Somerset West needs someone friendly who can fix account problems while the queue moves. If you learn fast and don't mind being shown things twice, you'll settle in within a few weeks.

The work is in Somerset West, Western Cape, so you'll need a reliable way to get there every day. Hours are mostly Monday to Friday, with the odd Saturday in busy months.

• Take payments, balance your till and bank cash at close.
• Greet customers, find out what they need and manage the queue ticket system.
• Process returns, exchanges and credit notes under the Consumer Protection Act.
• Book repairs and warranty claims and give customers a reference number.
• Call customers when repairs or orders are ready to collect.

• Good on a computer and point-of-sale system
• Retail hours, including Saturdays, Sundays and month-end
• Accurate with cash and paperwork
• Presentable and approachable with all kinds of customers
• You can stay polite with a long queue watching

• RICA and cellular product knowledge
• Medical scheme or insurance product knowledge

• Fixed roster published two weeks ahead
• Staff discount on products
• Monthly sales incentive on upgrades and add-ons
• Product training and certifications paid for

• Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.
• Dress as if you already work the counter when you drop off a CV or go for the interview.