Live Chat & Email Support Agent

A good call centre job in Paarl gives you training, shifts you can plan around and room to move up. Good for someone who wants to build a solid track record they can put on their CV.

The site is in Paarl; early starts mean public transport timing matters, so check your route before applying. Most weeks are 45 hours, in line with the BCEA.

• Handle callers with UK, US or Australian accents and time zones.
• Verify caller identity before sharing any account details, as POPIA requires.
• Reply to emails and live chats within the service-level window.
• Follow up on open tickets and phone customers back when promised.
• Log every interaction and outcome in the CRM before taking the next call.

• You stay calm when a caller is angry
• Open to rotating shifts, including nights and weekends for offshore campaigns
• Able to pass a voice and accent assessment
• No criminal record, as most clients run a background check
• Clear, neutral spoken English and good typing speed (around 30 wpm)
• Basic computer skills: Windows, email and working across a few screens

• A second language, especially Afrikaans, isiZulu or Portuguese
• A Customer Service NQF Level 2 or 4 learnership certificate
• Technical know-how on Wi-Fi, fibre or smartphones

• Paid training for 2 to 4 weeks before you go live
• Monthly performance bonus linked to quality and attendance
• Company transport home after night shifts

• Put any shift work (retail, restaurant, security) on your CV; recruiters want proof you turn up for rotating hours.
• Practise answering "Tell me about a time you helped an unhappy customer" out loud before the voice interview.