Front Office Shift Supervisor

You'll handle check-ins, bookings and questions at a game lodge in Bellville. It's the kind of job where doing the basics well every day gets you noticed.

You'll be based at a game lodge in Bellville. Living nearby, or on a taxi route to it, really helps.

• Book shuttles, dinner reservations and game drives for guests.
• Allocate rooms and pass early check-ins to housekeeping.
• Manage OTA bookings coming in from online travel channels.
• Take card pre-authorisations and settle folios at checkout.
• Handle complaints at the desk and log them for the duty manager.
• Run the night audit, close the day and print the flash report.

• Clear spoken and written English
• Confident on a computer and quick to learn a property system
• A hospitality or tourism diploma, or 1 year at a hotel front desk
• Calm with an unhappy guest at 11pm
• Matric
• You can work rotating shifts, including nights

• Revenue or yield management exposure
• A foreign language such as German, French or Portuguese
• Opera PMS or Protel certificate

• Service charge share at some properties
• Meals on duty and uniform supplied
• Paid system training in the first month

• If you speak a foreign language, state your level honestly; many interviews switch languages mid-chat.
• Name the property systems you have used (Opera, Protel, a GDS) in the first lines of your CV.