Front Office Shift Supervisor

Guests at this beach resort in Boksburg meet you first, so the stay starts at your desk. It suits someone who likes knowing exactly what a good day's work looks like.

The site is in Boksburg; early starts mean public transport timing matters, so check your route before applying.

• Quote flights, car hire and holiday packages on a GDS such as Amadeus or Galileo.
• Answer booking emails and calls, and quote rates from the rate sheet.
• Handle complaints at the desk and log them for the duty manager.
• Take card pre-authorisations and settle folios at checkout.
• Check guests in and out on Opera or Protel, and scan IDs and passports.
• Allocate rooms and pass early check-ins to housekeeping.

• Calm with an unhappy guest at 11pm
• Matric
• A hospitality or tourism diploma, or 1 year at a hotel front desk
• Confident on a computer and quick to learn a property system
• You can work rotating shifts, including nights

• Paid system training in the first month
• Night-shift allowance
• Service charge share at some properties

• Hotels phone applicants to hear how they sound, so answer unknown numbers politely while you are job hunting.
• If you speak a foreign language, state your level honestly; many interviews switch languages mid-chat.