Front Office Shift Supervisor

At this travel agency in Coega, you'll turn bookings into happy stays. This role rewards consistency more than flash.

The work is in Coega, Eastern Cape, so you'll need a reliable way to get there every day. You'll start with a short induction before working on your own.

• Take card pre-authorisations and settle folios at checkout.
• Manage OTA bookings coming in from online travel channels.
• Answer booking emails and calls, and quote rates from the rate sheet.
• Book shuttles, dinner reservations and game drives for guests.
• Quote flights, car hire and holiday packages on a GDS such as Amadeus or Galileo.

• Clear spoken and written English
• Honest with cash and card payments
• Confident on a computer and quick to learn a property system
• Calm with an unhappy guest at 11pm
• You can work rotating shifts, including nights
• Matric

• Opera PMS or Protel certificate
• A foreign language such as German, French or Portuguese

• Paid system training in the first month
• Meals on duty and uniform supplied
• Service charge share at some properties
• Night-shift allowance

• Hotels phone applicants to hear how they sound, so answer unknown numbers politely while you are job hunting.
• Add a line on shift flexibility: front offices shortlist people who can cover nights.