Lodge Reception & Bookings Coordinator – Experienced

At this airport hotel in East London, you'll turn bookings into happy stays. It's the kind of job where doing the basics well every day gets you noticed.

You'll be based at an airport hotel in East London. Living nearby, or on a taxi route to it, really helps. Weekend work is on a roster, so you won't be on every weekend.

• Run the night audit, close the day and print the flash report.
• Store guest details securely in line with POPIA.
• Allocate rooms and pass early check-ins to housekeeping.
• Balance your cash float and card slips before handover.
• Book shuttles, dinner reservations and game drives for guests.
• Manage OTA bookings coming in from online travel channels.
• Handle complaints at the desk and log them for the duty manager.

• Calm with an unhappy guest at 11pm
• Confident on a computer and quick to learn a property system
• A hospitality or tourism diploma, or 1 year at a hotel front desk
• You can work rotating shifts, including nights
• Honest with cash and card payments
• Matric

• Amadeus or Galileo training for travel roles
• Opera PMS or Protel certificate
• Revenue or yield management exposure

• Service charge share at some properties
• Paid system training in the first month
• Meals on duty and uniform supplied
• Discounted stays across the group

• Hotels phone applicants to hear how they sound, so answer unknown numbers politely while you are job hunting.
• If you speak a foreign language, state your level honestly; many interviews switch languages mid-chat.