Front Office Shift Supervisor

Running the front desk of a travel agency in Epping means calm service and a clean shift balance. It suits someone who likes knowing exactly what a good day's work looks like.

You'll be based at a travel agency in Epping. Living nearby, or on a taxi route to it, really helps.

• Allocate rooms and pass early check-ins to housekeeping.
• Book shuttles, dinner reservations and game drives for guests.
• Answer booking emails and calls, and quote rates from the rate sheet.
• Take card pre-authorisations and settle folios at checkout.
• Run the night audit, close the day and print the flash report.

• Honest with cash and card payments
• Calm with an unhappy guest at 11pm
• Confident on a computer and quick to learn a property system
• Matric
• You can work rotating shifts, including nights
• Clear spoken and written English

• A foreign language such as German, French or Portuguese
• Amadeus or Galileo training for travel roles

• Paid system training in the first month
• Service charge share at some properties
• Discounted stays across the group

• Hotels phone applicants to hear how they sound, so answer unknown numbers politely while you are job hunting.
• Add a line on shift flexibility: front offices shortlist people who can cover nights.