Travel Consultant (Leisure Bookings)

Running the front desk of a business hotel in Khayelitsha means calm service and a clean shift balance. Someone who likes a bit of variety, but also likes doing things the right way, will enjoy this.

Home base is a business hotel on the Khayelitsha side of Western Cape.

• Answer booking emails and calls, and quote rates from the rate sheet.
• Book shuttles, dinner reservations and game drives for guests.
• Quote flights, car hire and holiday packages on a GDS such as Amadeus or Galileo.
• Handle complaints at the desk and log them for the duty manager.
• Take card pre-authorisations and settle folios at checkout.
• Allocate rooms and pass early check-ins to housekeeping.
• Run the night audit, close the day and print the flash report.

• Calm with an unhappy guest at 11pm
• Clear spoken and written English
• Matric
• You can work rotating shifts, including nights

• Amadeus or Galileo training for travel roles
• Opera PMS or Protel certificate
• Revenue or yield management exposure

• Meals on duty and uniform supplied
• Paid system training in the first month
• Night-shift allowance
• Service charge share at some properties

• Add a line on shift flexibility: front offices shortlist people who can cover nights.
• Name the property systems you have used (Opera, Protel, a GDS) in the first lines of your CV.