Front Office Shift Supervisor

Guests at this boutique guesthouse in Midrand meet you first, so the stay starts at your desk. This role rewards consistency more than flash.

This post is in Midrand (Gauteng). Please only apply if you can travel there daily.

• Check guests in and out on Opera or Protel, and scan IDs and passports.
• Handle complaints at the desk and log them for the duty manager.
• Balance your cash float and card slips before handover.
• Quote flights, car hire and holiday packages on a GDS such as Amadeus or Galileo.
• Manage OTA bookings coming in from online travel channels.

• Calm with an unhappy guest at 11pm
• Clear spoken and written English
• Matric
• Confident on a computer and quick to learn a property system
• Honest with cash and card payments

• Opera PMS or Protel certificate
• Amadeus or Galileo training for travel roles

• Night-shift allowance
• Service charge share at some properties
• Paid system training in the first month
• Meals on duty and uniform supplied

• If you speak a foreign language, state your level honestly; many interviews switch languages mid-chat.
• Name the property systems you have used (Opera, Protel, a GDS) in the first lines of your CV.