Front Office Shift Supervisor

You'll handle check-ins, bookings and questions at a boutique guesthouse in Pinetown. Someone who likes a bit of variety, but also likes doing things the right way, will enjoy this.

This post is in Pinetown (KwaZulu-Natal). Please only apply if you can travel there daily.

• Store guest details securely in line with POPIA.
• Check guests in and out on Opera or Protel, and scan IDs and passports.
• Manage OTA bookings coming in from online travel channels.
• Take card pre-authorisations and settle folios at checkout.
• Handle complaints at the desk and log them for the duty manager.
• Balance your cash float and card slips before handover.
• Book shuttles, dinner reservations and game drives for guests.

• You can work rotating shifts, including nights
• Confident on a computer and quick to learn a property system
• Calm with an unhappy guest at 11pm
• Matric
• Honest with cash and card payments
• A hospitality or tourism diploma, or 1 year at a hotel front desk

• Amadeus or Galileo training for travel roles
• Opera PMS or Protel certificate
• Revenue or yield management exposure

• Meals on duty and uniform supplied
• Paid system training in the first month
• Night-shift allowance

• Add a line on shift flexibility: front offices shortlist people who can cover nights.
• Name the property systems you have used (Opera, Protel, a GDS) in the first lines of your CV.