Front Office Shift Supervisor

You'll handle check-ins, bookings and questions at a boutique guesthouse in Pretoria East. You don't need to be the loudest person in the room, just the one others can count on.

This post is Pretoria East-based, with most of your time spent at a boutique guesthouse.

• Check guests in and out on Opera or Protel, and scan IDs and passports.
• Store guest details securely in line with POPIA.
• Allocate rooms and pass early check-ins to housekeeping.
• Run the night audit, close the day and print the flash report.
• Quote flights, car hire and holiday packages on a GDS such as Amadeus or Galileo.

• Clear spoken and written English
• Matric
• You can work rotating shifts, including nights
• Calm with an unhappy guest at 11pm
• Honest with cash and card payments
• A hospitality or tourism diploma, or 1 year at a hotel front desk

• Amadeus or Galileo training for travel roles
• Opera PMS or Protel certificate
• Revenue or yield management exposure

• Meals on duty and uniform supplied
• Night-shift allowance
• Discounted stays across the group

• Name the property systems you have used (Opera, Protel, a GDS) in the first lines of your CV.
• If you speak a foreign language, state your level honestly; many interviews switch languages mid-chat.