Front Office Shift Supervisor

Running the front desk of a travel agency in Secunda means calm service and a clean shift balance. It suits someone who likes knowing exactly what a good day's work looks like.

The work is in Secunda, Mpumalanga, so you'll need a reliable way to get there every day.

• Check guests in and out on Opera or Protel, and scan IDs and passports.
• Manage OTA bookings coming in from online travel channels.
• Handle complaints at the desk and log them for the duty manager.
• Book shuttles, dinner reservations and game drives for guests.
• Allocate rooms and pass early check-ins to housekeeping.
• Run the night audit, close the day and print the flash report.

• You can work rotating shifts, including nights
• Confident on a computer and quick to learn a property system
• Honest with cash and card payments
• A hospitality or tourism diploma, or 1 year at a hotel front desk
• Clear spoken and written English

• Paid system training in the first month
• Service charge share at some properties
• Night-shift allowance

• Hotels phone applicants to hear how they sound, so answer unknown numbers politely while you are job hunting.
• If you speak a foreign language, state your level honestly; many interviews switch languages mid-chat.