Front Office Shift Supervisor

Guests at this game lodge in Soweto meet you first, so the stay starts at your desk. It suits someone who likes knowing exactly what a good day's work looks like.

This post is Soweto-based, with most of your time spent at a game lodge.

• Manage OTA bookings coming in from online travel channels.
• Balance your cash float and card slips before handover.
• Answer booking emails and calls, and quote rates from the rate sheet.
• Run the night audit, close the day and print the flash report.
• Book shuttles, dinner reservations and game drives for guests.
• Store guest details securely in line with POPIA.
• Handle complaints at the desk and log them for the duty manager.

• Matric
• Calm with an unhappy guest at 11pm
• You can work rotating shifts, including nights
• Confident on a computer and quick to learn a property system
• Honest with cash and card payments
• Clear spoken and written English

• Paid system training in the first month
• Discounted stays across the group
• Night-shift allowance

• If you speak a foreign language, state your level honestly; many interviews switch languages mid-chat.
• Add a line on shift flexibility: front offices shortlist people who can cover nights.