Guest Relations Officer (Resort)

You'll handle check-ins, bookings and questions at a business hotel in Ballito. It's a practical job: you'll see what you got done before you go home.

Location: Ballito, KwaZulu-Natal. Applicants who already live in the area get looked at first.

• Allocate rooms and pass early check-ins to housekeeping.
• Answer booking emails and calls, and quote rates from the rate sheet.
• Book shuttles, dinner reservations and game drives for guests.
• Balance your cash float and card slips before handover.
• Store guest details securely in line with POPIA.
• Check guests in and out on Opera or Protel, and scan IDs and passports.
• Handle complaints at the desk and log them for the duty manager.

• Honest with cash and card payments
• Confident on a computer and quick to learn a property system
• A hospitality or tourism diploma, or 1 year at a hotel front desk
• You can work rotating shifts, including nights

• Amadeus or Galileo training for travel roles
• A foreign language such as German, French or Portuguese

• Night-shift allowance
• Paid system training in the first month
• Service charge share at some properties

• Add a line on shift flexibility: front offices shortlist people who can cover nights.
• Hotels phone applicants to hear how they sound, so answer unknown numbers politely while you are job hunting.