Guest Relations Officer (Resort) – Immediate Start

Guests at this game lodge in Ballito meet you first, so the stay starts at your desk. This role rewards consistency more than flash.

The site is in Ballito; early starts mean public transport timing matters, so check your route before applying. Start date: as soon as possible for the right person.

• Manage OTA bookings coming in from online travel channels.
• Balance your cash float and card slips before handover.
• Handle complaints at the desk and log them for the duty manager.
• Book shuttles, dinner reservations and game drives for guests.
• Run the night audit, close the day and print the flash report.
• Take card pre-authorisations and settle folios at checkout.

• You can work rotating shifts, including nights
• Confident on a computer and quick to learn a property system
• Matric
• Calm with an unhappy guest at 11pm
• A hospitality or tourism diploma, or 1 year at a hotel front desk
• Clear spoken and written English

• A foreign language such as German, French or Portuguese
• Opera PMS or Protel certificate
• Amadeus or Galileo training for travel roles

• Night-shift allowance
• Paid system training in the first month
• Meals on duty and uniform supplied
• Service charge share at some properties

• Name the property systems you have used (Opera, Protel, a GDS) in the first lines of your CV.
• Add a line on shift flexibility: front offices shortlist people who can cover nights.