Guest Relations Officer (Resort)

At this boutique guesthouse in Bellville, you'll turn bookings into happy stays. Good for someone who wants to build a solid track record they can put on their CV.

The work is in Bellville, Western Cape, so you'll need a reliable way to get there every day.

• Run the night audit, close the day and print the flash report.
• Answer booking emails and calls, and quote rates from the rate sheet.
• Handle complaints at the desk and log them for the duty manager.
• Quote flights, car hire and holiday packages on a GDS such as Amadeus or Galileo.
• Allocate rooms and pass early check-ins to housekeeping.
• Book shuttles, dinner reservations and game drives for guests.
• Balance your cash float and card slips before handover.

• You can work rotating shifts, including nights
• Honest with cash and card payments
• Matric
• Clear spoken and written English
• A hospitality or tourism diploma, or 1 year at a hotel front desk

• Meals on duty and uniform supplied
• Paid system training in the first month
• Discounted stays across the group

• Add a line on shift flexibility: front offices shortlist people who can cover nights.
• If you speak a foreign language, state your level honestly; many interviews switch languages mid-chat.