Tour Desk Agent (Waterfront)

Running the front desk of a boutique guesthouse in Somerset West means calm service and a clean shift balance. It's the kind of job where doing the basics well every day gets you noticed.

This post is in Somerset West (Western Cape). Please only apply if you can travel there daily. There's a probation period of three months before the contract is confirmed.

• Answer booking emails and calls, and quote rates from the rate sheet.
• Store guest details securely in line with POPIA.
• Balance your cash float and card slips before handover.
• Manage OTA bookings coming in from online travel channels.
• Run the night audit, close the day and print the flash report.

• You can work rotating shifts, including nights
• Honest with cash and card payments
• A hospitality or tourism diploma, or 1 year at a hotel front desk
• Clear spoken and written English

• Opera PMS or Protel certificate
• Amadeus or Galileo training for travel roles

• Paid system training in the first month
• Night-shift allowance
• Meals on duty and uniform supplied
• Service charge share at some properties

• Add a line on shift flexibility: front offices shortlist people who can cover nights.
• Name the property systems you have used (Opera, Protel, a GDS) in the first lines of your CV.