Guest Relations Officer (Resort)

Running the front desk of a boutique guesthouse in Benoni means calm service and a clean shift balance. This is a good step for someone who wants proper routine and a manager who notices good work.

You'll be based at a boutique guesthouse in Benoni. Living nearby, or on a taxi route to it, really helps. Most weeks are 45 hours, in line with the BCEA.

• Run the night audit, close the day and print the flash report.
• Check guests in and out on Opera or Protel, and scan IDs and passports.
• Book shuttles, dinner reservations and game drives for guests.
• Handle complaints at the desk and log them for the duty manager.
• Answer booking emails and calls, and quote rates from the rate sheet.
• Balance your cash float and card slips before handover.
• Manage OTA bookings coming in from online travel channels.

• Confident on a computer and quick to learn a property system
• Calm with an unhappy guest at 11pm
• Matric
• Honest with cash and card payments
• A hospitality or tourism diploma, or 1 year at a hotel front desk

• A foreign language such as German, French or Portuguese
• Amadeus or Galileo training for travel roles

• Paid system training in the first month
• Discounted stays across the group
• Meals on duty and uniform supplied
• Service charge share at some properties

• If you speak a foreign language, state your level honestly; many interviews switch languages mid-chat.
• Hotels phone applicants to hear how they sound, so answer unknown numbers politely while you are job hunting.