Guest Relations Officer (Resort)

Running the front desk of a beach resort in eMalahleni means calm service and a clean shift balance. This role rewards consistency more than flash.

You'll be based at a beach resort in eMalahleni. Living nearby, or on a taxi route to it, really helps. Weekend work is on a roster, so you won't be on every weekend.

• Check guests in and out on Opera or Protel, and scan IDs and passports.
• Answer booking emails and calls, and quote rates from the rate sheet.
• Allocate rooms and pass early check-ins to housekeeping.
• Run the night audit, close the day and print the flash report.
• Balance your cash float and card slips before handover.
• Handle complaints at the desk and log them for the duty manager.
• Book shuttles, dinner reservations and game drives for guests.

• Confident on a computer and quick to learn a property system
• Clear spoken and written English
• Calm with an unhappy guest at 11pm
• Honest with cash and card payments

• Opera PMS or Protel certificate
• Revenue or yield management exposure
• Amadeus or Galileo training for travel roles

• Discounted stays across the group
• Meals on duty and uniform supplied
• Night-shift allowance

• Hotels phone applicants to hear how they sound, so answer unknown numbers politely while you are job hunting.
• Name the property systems you have used (Opera, Protel, a GDS) in the first lines of your CV.