Tour Desk Agent (Waterfront) – Experienced

At this beach resort in eMalahleni, you'll turn bookings into happy stays. Someone who likes a bit of variety, but also likes doing things the right way, will enjoy this.

You'll be based at a beach resort in eMalahleni. Living nearby, or on a taxi route to it, really helps. There's a probation period of three months before the contract is confirmed.

• Balance your cash float and card slips before handover.
• Take card pre-authorisations and settle folios at checkout.
• Allocate rooms and pass early check-ins to housekeeping.
• Handle complaints at the desk and log them for the duty manager.
• Run the night audit, close the day and print the flash report.

• Clear spoken and written English
• Confident on a computer and quick to learn a property system
• Calm with an unhappy guest at 11pm
• You can work rotating shifts, including nights

• Revenue or yield management exposure
• Amadeus or Galileo training for travel roles
• A foreign language such as German, French or Portuguese

• Paid system training in the first month
• Meals on duty and uniform supplied
• Discounted stays across the group
• Service charge share at some properties

• Hotels phone applicants to hear how they sound, so answer unknown numbers politely while you are job hunting.
• Name the property systems you have used (Opera, Protel, a GDS) in the first lines of your CV.