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Guest Relations Officer (Resort) – Permanent

How2Apply Talent Network

Fourways, Gauteng

Contract

Posted 1 day ago

Contract Hospitality & Tourism

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Job Description

You'll handle check-ins, bookings and questions at a travel agency in Fourways. Someone who likes a bit of variety, but also likes doing things the right way, will enjoy this.

Home base is a travel agency on the Fourways side of Gauteng. Weekend work is on a roster, so you won't be on every weekend.

The work, day to day

Handle complaints at the desk and log them for the duty manager.
Store guest details securely in line with POPIA.
Answer booking emails and calls, and quote rates from the rate sheet.
Balance your cash float and card slips before handover.
Check guests in and out on Opera or Protel, and scan IDs and passports.
Book shuttles, dinner reservations and game drives for guests.
Take card pre-authorisations and settle folios at checkout.

What you need

You can work rotating shifts, including nights
Calm with an unhappy guest at 11pm
Matric
A hospitality or tourism diploma, or 1 year at a hotel front desk

Nice if you have

Amadeus or Galileo training for travel roles
A foreign language such as German, French or Portuguese

What you get

Night-shift allowance
Paid system training in the first month
Service charge share at some properties

How to apply

Read the "What you need" list above. If you tick most of it, go ahead and apply.
Get these ready, because shortlisted people are asked for them straight away: your hospitality or tourism diploma and transcript, two contactable references plus a recently certified ID copy (within 3 months).
Fill in the short form below with your name and a phone number you actually answer.
Keep your phone on. Shortlisted applicants are contacted by call, SMS or WhatsApp within 9 working days.

How2Apply recruits for this position on behalf of hiring employers around Fourways; applications go into our talent pool and shortlisted candidates are introduced directly.

How2Apply never charges you to apply, for training, for uniforms or for a "placement fee". If anyone asks you for money, it is a scam.

Before you hit apply

Name the property systems you have used (Opera, Protel, a GDS) in the first lines of your CV.
If you speak a foreign language, state your level honestly; many interviews switch languages mid-chat.