Guest Relations Officer (Resort)

You'll handle check-ins, bookings and questions at a boutique guesthouse in Kempton Park. It's a practical job: you'll see what you got done before you go home.

Location: Kempton Park, Gauteng. Applicants who already live in the area get looked at first.

• Handle complaints at the desk and log them for the duty manager.
• Run the night audit, close the day and print the flash report.
• Allocate rooms and pass early check-ins to housekeeping.
• Quote flights, car hire and holiday packages on a GDS such as Amadeus or Galileo.
• Book shuttles, dinner reservations and game drives for guests.
• Manage OTA bookings coming in from online travel channels.

• Honest with cash and card payments
• A hospitality or tourism diploma, or 1 year at a hotel front desk
• Confident on a computer and quick to learn a property system
• Clear spoken and written English
• Matric

• A foreign language such as German, French or Portuguese
• Revenue or yield management exposure

• Meals on duty and uniform supplied
• Paid system training in the first month
• Service charge share at some properties

• If you speak a foreign language, state your level honestly; many interviews switch languages mid-chat.
• Hotels phone applicants to hear how they sound, so answer unknown numbers politely while you are job hunting.