Guest Relations Officer (Resort)

You'll handle check-ins, bookings and questions at a travel agency in Richards Bay. People who do well here are steady, honest and not scared to ask when something is unclear.

Location: Richards Bay, KwaZulu-Natal. Applicants who already live in the area get looked at first. Weekend work is on a roster, so you won't be on every weekend.

• Quote flights, car hire and holiday packages on a GDS such as Amadeus or Galileo.
• Handle complaints at the desk and log them for the duty manager.
• Manage OTA bookings coming in from online travel channels.
• Store guest details securely in line with POPIA.
• Take card pre-authorisations and settle folios at checkout.
• Answer booking emails and calls, and quote rates from the rate sheet.
• Check guests in and out on Opera or Protel, and scan IDs and passports.

• Calm with an unhappy guest at 11pm
• Matric
• You can work rotating shifts, including nights
• A hospitality or tourism diploma, or 1 year at a hotel front desk
• Confident on a computer and quick to learn a property system

• Amadeus or Galileo training for travel roles
• A foreign language such as German, French or Portuguese

• Meals on duty and uniform supplied
• Paid system training in the first month
• Discounted stays across the group

• Hotels phone applicants to hear how they sound, so answer unknown numbers politely while you are job hunting.
• If you speak a foreign language, state your level honestly; many interviews switch languages mid-chat.