Guest Relations Officer (Resort)

Running the front desk of a beach resort in Durban Central means calm service and a clean shift balance. Bring a calm head on busy days and you'll be fine.

Location: Durban Central, KwaZulu-Natal. Applicants who already live in the area get looked at first. The first two weeks are spent shadowing someone experienced.

• Run the night audit, close the day and print the flash report.
• Answer booking emails and calls, and quote rates from the rate sheet.
• Store guest details securely in line with POPIA.
• Book shuttles, dinner reservations and game drives for guests.
• Check guests in and out on Opera or Protel, and scan IDs and passports.
• Balance your cash float and card slips before handover.
• Quote flights, car hire and holiday packages on a GDS such as Amadeus or Galileo.

• You can work rotating shifts, including nights
• Honest with cash and card payments
• Matric
• A hospitality or tourism diploma, or 1 year at a hotel front desk

• Opera PMS or Protel certificate
• A foreign language such as German, French or Portuguese
• Revenue or yield management exposure

• Meals on duty and uniform supplied
• Discounted stays across the group
• Service charge share at some properties
• Night-shift allowance

• Name the property systems you have used (Opera, Protel, a GDS) in the first lines of your CV.
• Add a line on shift flexibility: front offices shortlist people who can cover nights.