Reservations Agent (Hotel Group)

At this boutique guesthouse in Ballito, you'll turn bookings into happy stays. If you turn up on time and finish what you start, you'll fit in quickly.

You'll be based at a boutique guesthouse in Ballito. Living nearby, or on a taxi route to it, really helps.

• Manage OTA bookings coming in from online travel channels.
• Store guest details securely in line with POPIA.
• Run the night audit, close the day and print the flash report.
• Allocate rooms and pass early check-ins to housekeeping.
• Handle complaints at the desk and log them for the duty manager.

• You can work rotating shifts, including nights
• Clear spoken and written English
• Honest with cash and card payments
• Confident on a computer and quick to learn a property system
• Calm with an unhappy guest at 11pm
• A hospitality or tourism diploma, or 1 year at a hotel front desk

• Opera PMS or Protel certificate
• A foreign language such as German, French or Portuguese

• Service charge share at some properties
• Meals on duty and uniform supplied
• Paid system training in the first month
• Night-shift allowance

• Name the property systems you have used (Opera, Protel, a GDS) in the first lines of your CV.
• If you speak a foreign language, state your level honestly; many interviews switch languages mid-chat.